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Immigration
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Official contact numbers for Department of Home Affairs

  1. General Enquiries (Australia-based):
    • Phone: 131 881
  2. For Overseas Applicants:
    • Phone: +61 2 6196 0196
  3. Citizenship Enquiries:
    • Phone: 131 880
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What are the opening hours of Department of Home Affairs?

You can talk to the deaprtment between 9:00 AM to 5:00 PM (local time), Monday to Friday (excluding public holidays).

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Other ways to contact Australian immigration department

  1. Postal address:
    1. Department of Home Affairs
      GPO Box 9984
      Canberra ACT 2601
      Australia
    2. Department of Home Affairs
      PO Box 25
      Belconnen ACT 2616
      Australia
  2. Web forms:

There are various forms for different visas and enquiries, available in both online and paper formats. You can find all of them here.

  1. Immi Account:

If you have a registered ImmiAccount which you created, you can check your status of and updates of your application.

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FAQs

How long does it take to get a response when I contact immigration?

Response times can vary:

  • Phone inquiries:  Several minutes to an hour depending on wait times.
  • Web form inquiries:  3–10 business days depending on the complexity of the request.

What should I do if I can’t get through on the phone?

Try the following:

  • ImmiAccount: This portal allows you to track your visa application status and update your information without calling.
  • FAQs: The Home Affairs website has a comprehensive FAQ section where many common questions are answered
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